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Help Center

Quick answers to the most common booking, payment, and travel questions.

Frequently Asked Questions

How long is my reservation hold valid?

Reservation holds expire automatically at the shown hold deadline on your booking page if payment is not completed.

Can I update passenger details after reserving?

Yes. Use Manage Booking and verify access via code to update eligible details before ticketing.

When are luggage charges applied?

Personal and cabin bags are free. Checked bags and special items are finalized during check-in review.

How do I retrieve my booking if I am not signed in?

Use Manage Booking with your booking reference and email. You will receive a one-time access code.