1. Who We Are
AirCharters is based in Nairobi, Kenya, and operates private charter, helicopter sightseeing, yacht charters, and related travel services globally. This Privacy Policy explains how we collect, use, and protect personal data.
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Privacy Policy
This policy describes how AirCharters handles personal data for bookings, travel operations, and customer support.
2. Data We Collect
We may collect contact details, booking details, passenger identity details, payment metadata, communication logs, support requests, and technical usage data (IP address, device and browser details, session data).
3. How We Use Data
We use personal data to process bookings, verify booking access, provide customer support, manage payments, comply with legal obligations, prevent fraud, and improve service reliability.
4. Legal Basis
Processing is based on contract performance, legitimate business interests, legal obligations, and where required, user consent.
5. Data Sharing
We may share data with payment providers, operational service providers, technology partners, and authorities where legally required. We do not sell personal data.
6. International Transfers
Because we operate regionally, data may be processed across borders where necessary to deliver services. We apply reasonable safeguards to protect personal data during transfer.
7. Retention
We retain data for operational, accounting, dispute, and regulatory periods as required by law or legitimate business need, then securely delete or anonymize it.
8. Security
We apply technical and organizational security controls including access restrictions, transport security, and monitoring to reduce unauthorized access risk.
9. Your Rights
Subject to applicable law, you may request access, correction, deletion, objection, or restriction of processing for your personal data.
10. Contact and Complaints
For privacy requests, contact privacy@aircharters.aero. You may also contact our support team at support@aircharters.aero.